Frequently Asked Questions

We have gathered common asked questions from all of our customers to solve your problems while you are browsing and buying products online. If you can not find your anwsers here, please contact us to be directly answered your own questions. Thank you.
 

How do I create an account?

 

- To check your order tracking, please contact us by calling to +61 2 97281972  on our working hours.

 

How do I edit my account information?

- To change quantity of product, please contact us within 1 day by calling to +61 2 97281972.

 

- You may cancel your order prior to shipping from our warehouse. Any payments made will be refunded in full. You will need to contact us as soon as possible after you have submitted the order. Once an order has been dispatched from our warehouse the order may not be cancelled.

 

I forgot my password.

- Please contact us by calling to
 +61 2 97281972 within 5 days after you receive your products.

 

 

 

I do not have an account. How do I purchase products from this website?

- Please contact us by calling to +61 2 97281972 within 5 days after you receive your products.

 
 

How do I check my voucher/coupon/redemption points?

- Please contact us by calling to +61 2 97281972 within 5 days after you receive your products.

 

Is consultation free? How to book for an consultation?

- Please type your valid voucher/coupon number on the promote field before you check out.