Frequently Asked Questions

We have gathered common asked questions from all of our customers to solve your problems while you are browsing and buying products online. If you can not find your anwsers here, please contact us to be directly answered your own questions. Thank you.
 

I have skin problem and I am not sure about which products I should use. What should I do?


- You can read more information to know your skin type from "Understand Your Skin". Then you will be guided to one of the treatment systems followed by different skin type or skin problem. You can read more to understand the treatment system and go shopping online with us. However, if you would like to talk to one of our staff to be assisted directly, you are welcome to call us by +61 2 97281972. Please visit "contact us" to check our opening hours to make sure we can assist you at the time that you are in touch with us. On the other hand, you also can make appointment with us via booking online or by calling the number above to visit our Clinic for free consultation.

My skin is very sensitive. Can I use Nuevo products?

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We provide free consultations for our clients. You can talk to one of our staff to be assisted directly by calling +61 2 97281972. Please visit "contact us" to check our opening hours to make sure we can assist you at the time that you are in touch with us. On the other hand, you also can make appointment with us via booking online or by calling the number above to visit our Clinic for free consultation.

 
 

I am using one of the Nuevo product sets, my skin gets red and peeled off. What should I do?

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If you just start our Nuevo products will have some signs such as redness, irratation, skin peeled off,etc., that means the products are working and your skin needs time to get used to it. Please keep using the products as direction and as you were consulted by our specialist to see your skin improvement. However, if the feelings are getting worse after 2 weeks, please contact us by calling to our number +61 2 97281972 or visiting our clinic and we will assist you immediately.

 

 

Where is your clinic? How to contact and make appointment?

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You can visit "contact us" to know our clinic address and also make an appointment via email or call.

 

I have trouble buying products online. What should I do?

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Please email us via admin@nuevogroup.org  and we will reply you immediately on our opening days or call us to +61 2 97281972. Please visit "contact us" to know our opening hours.