Frequently Asked Questions

We have gathered common asked questions from all of our customers to solve your problems while you are browsing and buying products online. If you can not find your anwsers here, please contact us to be directly answered your own questions. Thank you.
 

Has my oder been shipped?

 

- To check your order tracking, please contact us by calling to +61 2 97281972  on our working hours.

 

How do I change quantity or cancel an item in my order?

- To change quantity of product, please contact us within 1 day by calling to +61 2 97281972.

 

- You may cancel your order prior to shipping from our warehouse. Any payments made will be refunded in full. You will need to contact us as soon as possible after you have submitted the order. Once an order has been dispatched from our warehouse the order may not be cancelled.

 

An item missing from my shipment. What should I do?

- Please contact us by calling to
 +61 2 97281972 within 5 days after you receive your products.

 

 

 

My products are damaged when arrived.

- Please contact us by calling to +61 2 97281972 within 5 days after you receive your products.

 
 

I received wrong products.

- Please contact us by calling to +61 2 97281972 within 5 days after you receive your products.

 

How to redeem my voucher/coupon online?

- Please type your valid voucher/coupon number on the promote field before you check out.

 

Return Policy

- If your order has been dispatched from our warehouse, you may subsequently return it (in unopened, original packaging) for a refund. Any cost to return the product for refund will be borne by you.